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Manage Enterprise Portal Customer Access

This topic describes how to manage customer access to the Enterprise Portal from the Replicated Vendor Portal. It includes information about enabling the Enterprise Portal, managing user invitations, enabling SAML authentication for Enterprise Portal logins, and more.

For information about how your end customers can manage, invite, and remove team members in their Enterprise Portal, see Log In To and Use the Enterprise Portal.

Manage Access to the Enterprise Portal​

You can enable and disable access to the Enterprise Portal for all customers, or on a per-customer basis. When access to the Enterprise Portal is disabled, the customer has access to the Replicated Download Portal instead.

note

The Entprise Portal supports Embedded Cluster and Helm CLI installation methods only. Customers that use KOTS in an existing cluster or kURL can continue to use the Download Portal.

Do one of the following to enable or disable Enterprise Portal access for your customers:

  • Go to Enterprise Portal > Customer Access. For Portal access, enable or disable the toggle to control if all customers have access to the Enterprise Portal or the Download Portal.

    enterprise portal access toggle View a larger version of this image

  • Go to Customers and select the target customer. On the customer's page, go to Enterprise Portal access and enable or disable the Enterprise Portal access toggle to control if the customer has access to the Enterprise Portal or the Download Portal.

    customer-specific enterprise portal access toggle View a larger version of this image

Configure Allowed Domains for User Invitations​

You can restrict user invitations for a customer's Enterprise Portal to specific email domains. When you add allowed domains for a customer, only users with allowed email domains can be invited to the Enterprise Portal.

To configure allowed domains for a customer's Enterprise Portal invitations:

  1. In the Vendor Portal, go to Customers and select the target customer.

  2. On the customer's page, go to Enterprise Portal access. In the Authentication section, enable the Domain Restrictions toggle.

    Enterprise Portal domain restrictions

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  3. In the text box, enter a domain to add to the allowlist. Click Add domain. Add more domains as needed.

View Email History and Delivery Status​

To view Enterprise Portal email history and delivery status, do one of the following:

  • To view email history for a specific customer: In the Vendor Portal, go to Customer > Enterprise Portal Access > Email History.

  • To view email history for all customers: In the Vendor Portal, go to Enterprise Portal > Customer Access > Email History.

Invite Users​

This section describes how to invite users to the Enterprise Portal from the Vendor Portal. Your customers can also invite users to the Enterprise Portal from the Enterprise Portal Team settings page. For more information about using the Team settings page, see Manage Users in Access and Use the Enterprise Portal.

To invite users to the Enterprise Portal:

  1. Enable access to the Enterprise Portal for the customer. See Manage Access to the Enterprise Portal above.

  2. (Optional) Customize the Enterprise Portal invitation email. For more information, see Configure Invitation and Notification Emails in Customize the Enterprise Portal.

  3. In the Vendor Portal, go to either Customers > [Customer Name] > Enterprise Portal access or Enterprise Portal > Access. Then, click Invite user.

    invite user button View a larger version of this image

  4. In the Invite user dialog, for Email, enter the user's email address.

    If the dialog includes a Customer dropdown, select the name of the customer where the user is associated.

    invite user dialog

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  5. Click Send invite.

Delete Users​

To delete users from the Enterprise Portal:

  1. In the Vendor Portal, go to Customers > [Customer Name] > Enterprise Portal access.

  2. In the Customer users table, find the target customer and open the dot menu. Click Delete.

    Delete user button

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Enable SAML Authentication (Alpha)​

note

SAML Authentication to the Enterprise Portal is Alpha and subject to change. To access this feature, a feature flag must be enabled for your team. For more information, reach out to your Replicated account representative.

You can enable and disable SAML authentication for the Enterprise Portal on a per customer basis. When SAML authentication is enabled, the customer can set up SAML SSO logins for the Enterprise Portal using their identity provider (IdP). When SAML authentication is disabled, Enterprise Portal users are not able to log in using SAML, even if the customer had already configured SAML for their Enterprise Portal previously. For more information, see About SAML Logins (Alpha) in Log In and Use the Enterprise Portal.

To enable SAML authentication:

  1. In the Vendor Portal, go to Customers and select the target customer.

  2. On the customer's page, go to Enterprise Portal access. In the Authentication section, enable the SAML Authentication toggle.

    Enterprise Portal SAML authentication

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    After you enable SAML authentication, the customer can configure SAML in the Enterprise Portal using their IdP. For more information, see Configure SAML Authentication (Alpha) in Log In and Use the Enterprise Portal.