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Sharing Assets Through the Download Portal

This topic describes how to share customer license files, air gap bundles, and other assets with customers through the Replicated download portal.

Overview​

The Replicated download portal can be used to share license files, air gap bundles, and other assets with customers. A unique download portal link is available for each customer. The download portal uses information from the customer's license to make the relevant assets available for download, such as:

  • The license file
  • .airgap bundles for the application releases that the customer has access to based on their channel assignment
  • The Replicated KOTS admin console kotsadm.tar.gz air gap bundle
  • The Replicated kURL .tgz air gap bundle
  • Preflight, support bundle, and kots CLI kubectl plugins

The most common use case for the download portal is for customers installing into air gap environments who must download both their license file as well as multiple air gap bundles. In this case, the download portal makes it easy for customers to find and download the correct KOTS admin console or kURL air gap bundle based on the selected application version to ensure compatibility.

The following is an example of the download portal for an air gap customer installing in their own existing cluster:

download portal for existing cluster air gap installs

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The following is an example of the download portal for an air gap customer installing in an embedded cluster with kURL:

download portal for kURL air gap installs

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Get the Customer-Specific Download Portal URL and Password​

To share installation files with a customer, you can send the customer their unique link and password for the download portal.

To get the URL and generate a password for the download portal:

  1. In the vendor portal, on the Customers page, click on the name of the target customer.

  2. In the Download portal section, click Generate new password.

  3. Save the password that appears in the pop-up window. Your customer uses this password to log in to the download portal.

  4. Click Copy URL to copy the URL to the download portal to your clipboard. This is the URL where your customer can access the download portal.

    note

    By default, the download portal uses the domain get.replicated.com. You can optionally use a custom domain for the download portal. For more information, see Using Custom Domains.

  5. (Optional) Click Visit download portal to log in to the download portal and preview your customer's experience.

  6. Send the URL and password for the download portal to your customer.