You can submit a support request with or without a support bundle using the Replicated vendor portal. Uploading a support bundle is secure and helps the Replicated support team troubleshoot your application faster.
If you or your customer are unable to generate a support bundle, you can submit the request without a support bundle and the support team will assist you.
For more information about how to generate a support bundle using either the Replicated admin console or the kubectl CLI, see Troubleshooting an Application.
To submit a support request:
In section 1 of the Support Request form, complete the fields with information about your issue.
In section 2, do one of the following actions:
Use your pre-selected support bundle or select a different bundle in the pick list
Select Upload and attach a new support bundle and attach a bundle from your file browser
Select I'm unable to generate a support bundle and do the following in the user interface:
Describe any procedures that led to the failure, including playbooks or scripts that were used
Gather the following information using kubectl and attach it to the support request:
- Logs from the failed support bundle collection
- Output from
kubectl get po -A
- Kubernetes installer information using
kubectl get installers -o yaml
- Logs from all pods that are not in Ready status
- Logs from any Ceph Operator or Longhorn pods
- Logs from all pods in the kube-system namespace
Gather the following cluster node information and attach it to the support request:
- cat /etc/*-release
- uname -a
- docker info
- crictl info
- df -kh
- systemctl status firewalld
- systemctl status kubelet
- systemctl status k3s
- systemctl status docker
- crictl ps -a
- docker ps -a
- journalctl -u kubelet –no-pager
- journalctl -u docker –no-pager
- iptables -L -v
Click Submit Support Request. You receive a link to your support issue, where you can interact with the support team.
Click Back to exit without submitting a support request.