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Submitting a Support Request

You can submit a support request and a support bundle using the Replicated vendor portal. Uploading a support bundle is secure and helps the Replicated support team troubleshoot your application faster. Severity 1 issues are resolved three times faster when you submit a support bundle with your support request.


For KOTS, if your customer cannot generate a support bundle using the Replicated admin console and needs an alternative method, see Generating Support Bundles in the KOTS documentation.


The following prerequisites must be met to submit support requests:

  • Your vendor portal account must be configured for access to support before you can submit support requests. Contact your administrator to ensure that you are added to the correct team.

  • Your team must have a replicated-collab repository configured. If you are a team administrator and need information about getting a collab repository set up and adding users, see Adding Users to the Collab Repository.

Submit a Support Request

To submit a support request:

  1. From the vendor portal, click Support > Submit a Support Request or go directly to the Support page.

  2. In section 1 of the Support Request form, complete the fields with information about your issue.

  3. In section 2, do one of the following actions:

    • Use your pre-selected support bundle or select a different bundle in the pick list
    • Select Upload and attach a new support bundle and attach a bundle from your file browser
  4. Click Submit Support Request. You receive a link to your support issue, where you can interact with the support team.


    Click Back to exit without submitting a support request.