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Submitting a Support Request

You can submit a support request with or without a support bundle using the Replicated vendor portal. Uploading a support bundle is secure and helps the Replicated support team troubleshoot your application faster.

If you or your customer are unable to generate a support bundle, you can submit the request without a support bundle and the support team will assist you.

For more information about how to generate a support bundle using either the Replicated admin console or the kubectl CLI, see Troubleshooting an Application.

To submit a support request:

  1. From the vendor portal, click Support > Submit a Support Request or go directly to the Support page.

  2. In section 1 of the Support Request form, complete the fields with information about your issue.

  3. In section 2, do one of the following actions:

    • Use your pre-selected support bundle or select a different bundle in the pick list
    • Select Upload and attach a new support bundle and attach a bundle from your file browser
    • Select I'm unable to generate a support bundle

  4. Click Submit Support Request. You receive a link to your support issue, where you can interact with the support team.

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    Click Back to exit without submitting a support request.