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Submitting a Support Request

You can submit a support request and a support bundle using the Replicated vendor portal. Uploading a support bundle is secure and helps the Replicated support team troubleshoot your application faster. Severity 1 issues are resolved three times faster when you submit a support bundle with your support request.

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If your customer cannot generate a support bundle using the admin console and needs an alternative method, see Generating Support Bundles.

To submit a support request:

  1. From the vendor portal, click Support > Submit a Support Request or go directly to the Support page.

  2. In section 1 of the Support Request form, complete the fields with information about your issue.

  3. In section 2, do one of the following actions:

    • Use your pre-selected support bundle or select a different bundle in the pick list
    • Select Upload and attach a new support bundle and attach a bundle from your file browser

  4. Click Submit Support Request. You receive a link to your support issue, where you can interact with the support team.

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    Click Back to exit without submitting a support request.