You can submit a support request with or without a support bundle using the Replicated vendor portal. Uploading a support bundle is secure and helps the Replicated support team troubleshoot your application faster.
If you or your customer are unable to generate a support bundle, you can submit the request without a support bundle and the support team will assist you.
For more information about how to generate a support bundle using either the Replicated admin console or the kubectl CLI, see Troubleshooting an Application.
To submit a support request:
In section 1 of the Support Request form, complete the fields with information about your issue.
In section 2, do one of the following actions:
- Use your pre-selected support bundle or select a different bundle in the pick list
- Select Upload and attach a new support bundle and attach a bundle from your file browser
- Select I'm unable to generate a support bundle
Click Submit Support Request. You receive a link to your support issue, where you can interact with the support team.
Click Back to exit without submitting a support request.